raja69 Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how raja69 ("we", "us", "our") collects, uses, stores, protects, and discloses personal information from players ("you", "your") who register accounts, deposit funds, place bets, or otherwise use our online betting and gaming services through the website https://raja69.cam. This policy applies to all users accessing raja69 services from Indonesia or any other permitted jurisdiction.

By creating an account, providing personal information, or using raja69 services, you explicitly consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately discontinue use of our services and refrain from creating an account.

raja69 is committed to protecting your privacy and maintaining the confidentiality of your personal and financial information. We implement industry-leading security measures, restrict data access to authorized personnel only, and comply with international data protection standards applicable to the online gaming industry.

2. Information We Collect

2.1 Personal Identification Information

When you register an account with raja69, we collect the following personal information necessary to verify your identity, comply with Know Your Customer (KYC) regulations, and operate your account:

• Full Legal Name: As it appears on your Indonesian National Identity Card (KTP)
• Date of Birth: To verify you meet the minimum age requirement of 21 years
• Residential Address: Complete street address, city, province, and postal code
• Email Address: For account notifications, password resets, and communication
• Mobile Phone Number: For account verification and security purposes
• Government-Issued ID Documents: Scanned copies or photographs of your KTP, proof of residence, and selfie verification
• Bank Account Information: Bank name, account holder name, and account number for deposits and withdrawals

2.2 Financial Transaction Data

To process deposits and withdrawals, we collect and maintain records of:

• Deposit amounts, dates, times, and payment methods used (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay)
• Withdrawal requests, processing status, and payout details
• Transaction history including all bets placed, winnings, losses, and account balances
• Bonus claims, wagering progress, and promotional activity

Financial data is encrypted during transmission and storage. We do not store complete bank account passwords or card security codes.

2.3 Technical and Usage Information

When you access raja69 services, we automatically collect certain technical information to maintain platform security, optimize performance, and detect fraudulent activity:

• Device Information: Device type, operating system, browser type and version, screen resolution
• IP Address: Your Internet Protocol address to verify geographic location and detect unauthorized access
• Login History: Dates, times, and locations of account access
• Gameplay Data: Games played, bet amounts, win/loss records, session duration
• Cookies and Tracking: We use cookies to remember your preferences, maintain login sessions, and analyze site usage (see Section 8 for details)

2.4 Communication Records

We retain records of all communications between you and raja69, including:

• Live chat conversations with customer support agents
• Email correspondence regarding account issues, verification, or disputes
• Phone call recordings (where permitted by law and with prior notice)
• Support ticket submissions and resolutions

Communication records are retained for quality assurance, training purposes, and dispute resolution.

3. How We Use Your Information

raja69 uses collected information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age to comply with KYC regulations
• Processing deposits, withdrawals, and all financial transactions
• Providing customer support and responding to inquiries
• Administering bonuses, promotions, and loyalty rewards
• Enabling gameplay and delivering betting services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Identifying fraudulent transactions, bonus abuse, and money laundering
• Monitoring for duplicate accounts and terms violations
• Investigating suspicious activity and enforcing our Terms and Conditions
• Protecting raja69 and our players from security threats

3.3 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) regulations
• Meeting international gaming license requirements
• Responding to legal requests from authorities or court orders
• Maintaining transaction records as required by law
• Enforcing responsible gaming policies including age verification and self-exclusion

3.4 Platform Improvement and Marketing

• Analyzing player behavior to improve user experience and game offerings
• Sending promotional emails about new bonuses, games, and features (with your consent)
• Conducting surveys and gathering feedback to enhance services
• Personalizing content and recommendations based on your preferences

You may opt out of promotional communications at any time by adjusting your account preferences or contacting customer support.

4. Data Sharing and Disclosure

4.1 When We Share Your Information

raja69 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

Recipient	Purpose	Data Shared
Payment Processors	Processing deposits and withdrawals via Indonesian banks and e-wallets	Name, bank account details, transaction amounts
Game Providers	Delivering casino games, slots, and live dealer experiences	Account ID, bet history, session data (not personal identity)
Identity Verification Services	Confirming authenticity of KTP and other identity documents	Name, date of birth, ID document scans
Legal Authorities	Complying with lawful requests, court orders, or investigations	Any information required by legal process
Business Successors	In the event of merger, acquisition, or sale of raja69 assets	All account and transaction data may be transferred

4.2 Third-Party Service Providers

We work with trusted third-party service providers who assist in operating our platform. These providers are contractually obligated to maintain confidentiality and use your information solely for the purposes we specify. They include:

• Cloud hosting and server infrastructure providers
• Payment gateway and banking integration services
• Customer relationship management (CRM) systems
• Email delivery and communication platforms
• Data analytics and fraud detection services

All third-party providers must meet our security standards and comply with applicable data protection regulations.

5. Data Security Measures

raja69 implements comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction:

• Secure Server Infrastructure: Data is stored on secure servers located in protected data centers with restricted physical access, fire suppression systems, and 24/7 monitoring.
• Access Controls: Employee access to personal data is restricted based on job function. Only authorized personnel with legitimate business need can view sensitive information.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential threats.
• Firewalls and Intrusion Detection: Advanced firewall protection and intrusion detection systems monitor for unauthorized access attempts.
• Data Backup and Recovery: Regular backups ensure data can be restored in the event of hardware failure or catastrophic event.
• Password Protection: Account passwords are stored using one-way cryptographic hashing, making them unreadable even to raja69 staff.

While we implement robust security measures, no system is entirely impenetrable. You also play a role in protecting your account by choosing strong passwords, never sharing credentials, and reporting suspicious activity immediately.

6. Data Retention

raja69 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information is retained for the duration of your active account plus a retention period after closure.
• Transaction Records: Financial transaction data is retained for a minimum of 7 years to comply with anti-money laundering regulations and tax laws.
• KYC Documents: Identity verification documents are retained for regulatory compliance even after account closure.
• Communication Records: Support chat logs, emails, and call recordings are retained for 3-5 years for dispute resolution purposes.
• Closed Accounts: If you close your account, most personal data is anonymized or deleted after the mandatory retention period expires, except where required by law.

7. Your Privacy Rights

As a raja69 player, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of all personal information raja69 holds about you. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

7.3 Right to Deletion

You may request deletion of your personal data, subject to legal retention requirements. Once the mandatory retention period expires, we will permanently delete your information upon request.

7.4 Right to Object

You can object to certain uses of your personal information, particularly for direct marketing purposes. You may opt out of promotional emails at any time by clicking the unsubscribe link or adjusting your account preferences.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

To exercise any of these rights, please contact raja69 customer support with your request. We will respond within 30 days and verify your identity before processing data requests.

8. Cookies and Tracking Technologies

raja69 uses cookies and similar tracking technologies to enhance your browsing experience, maintain login sessions, remember preferences, and analyze platform usage. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality such as account login, security, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use raja69, helping us identify popular features and improve user experience.
• Functionality Cookies: Remember your preferences (language, display settings, time zone) to provide a personalized experience.
• Marketing Cookies: Track your activity across raja69 to deliver relevant promotional content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Most modern browsers allow you to refuse cookies or alert you when cookies are being sent.

9. Third-Party Links

The raja69 platform may contain links to third-party websites, payment processors, or services. This Privacy Policy applies only to raja69. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

raja69 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that an underage user has registered an account, we will immediately suspend the account, forfeit any funds, and delete all associated personal information. Parents or guardians who believe their child has provided information to raja69 should contact us immediately.

11. International Data Transfers

raja69 operates under international gaming regulations and may transfer your personal data to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

raja69 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated via email or prominent notice on the website. Your continued use of raja69 services following any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or how raja69 handles your personal information, please contact our Data Protection Officer:

For data subject access requests, please provide your full name, registered email address, and a clear description of your request. We will verify your identity before processing any data-related requests to protect against unauthorized disclosure.